The only triage solution you’ll ever need.

There is no app involved with Patient Triage, so once you have your unique practice patient triage link, you can go ahead and share this with patients in any way you like. You can also use Reception Flow to submit requests from walk-ins or over the telephone. Click the link below to find out how to get your link and share this with patients.

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Whilst we've made the form accessible for patients, practices who have tracked patient contact throughout rollout have found that phone calls are replaced with online access, but total requests haven't gone up.

If you adopt an Accurx total triage model, you can funnel all inbound requests (whether online, telephone or in-person) into the Accurx inbox. This means all your workload is visible in one place for easy demand management.

Find out more about Accurx total triage.




Our software balances simple, modern technology with human intuition. Patient Triage supports all patient inbound, irrespective of whether the request was submitted by the patient or the practice. Our priorities continue to be patient and practice experience, and we’re committed to building features if we’re sure it will improve this experience.

By not incorporating AI at this stage, our patient form remains simple and easy-to-use, with standardised questions for improved clinical record keeping, form completion and timely care navigation.

Yes! Our standardised form allows patients to first provide some information on the reasons for contact so you can appropriately triage before making an appointment.

You can funnel all patient inbound (whether initiated online, over the phone or in-person) through one inbox for improved demand management.

Find out more about Accurx total triage and view our total triage training pack here.

Patients are advised that Patient Triage is not for urgent queries, as requests might not be seen by the practice for a number of working days.

Patients are directed towards 111 or 999 services for more urgent requests, and there is a customisable option to switch on an 'out of hours' message. This directs patients to local out of hours services outside of 08.00 - 18.00h, weekends, and bank holidays.

Before submitting a medical or admin request, patients must confirm they have no 'red flag' symptoms. If they do, they are advised to seek more urgent medical attention, and they cannot proceed to submit a request. Upon submission, patients are reminded that the practice may not see their requests for the defined amount of time, and advised to seek more urgent medical attention if they deteriorate.



Patient Triage is live with your patients as soon as you share your link or start submitting requests using Reception Flow. Before sending your link, we recommend you follow our step-by-step guide to be as prepared as possible.

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~10% of patients will choose to see online advice rather than submit a request, and patients requesting repeat prescriptions can be redirected to other online services if you already use them. You can also signpost local self-referral services on your form, customising the services available.

SMS costs are calculated using fragments, generally considered 160 characters of text.

Most users rely on a combination of Accurx’s SMS functionality when using a total triage model. From sending Self-Book links to supercharge your appointment bookings, to requesting more information using Floreys (our patient questionnaires) and two-way messaging.

Users may experience higher fragment usage when first implementing total triage. An increase in fragments through this model doesn’t necessarily mean that you’re spending more overall. When considering the projected cost and time savings of using total triage (and other integrated workflows with proven benefits such as Self-Book), the returns you get from reliable software like Accurx are greater than fragment expenses.

You can also reduce your fragment spend by emailing patients instead of using SMS. Find out more about fragment costs in our Resource Centre.


Yes, Patient Triage is integrated with the NHS App! This means that patients can submit requests directly from their NHS App into your practice. These requests will come into your Accurx toolbar for you to action, in the same way they do when a patient submits through your online form.

For more information on how this works, see our support article here.