Accurx news and insights

Pete Woodward, Strategic Manager, shares how total triage revolutionised his practice, cutting phone volume in half and elevating patient care through a fully equipped Accurx inbox. Discover why more and more practices are moving over to this model of care.

We’re pleased to announce that Humber Teaching NHS Foundation Trust has signed a three-year, Trust-wide partnership with Accurx. We’ll be working together to embed digital ways of operating across the Trust and implement transformatory service redesign, to optimise efficiencies across patient pathways, improving productivity and patient experience.

The total triage model has gained popularity over the years as an easier way to manage rising patient demand in primary care. We’ve heard a lot from GPs and administrators about the positive impact this is having on day-to-day workload, but how are patients responding to this change taking place across primary care? We sought to find out.

There is abundant waste and inefficiency in our current outpatient model, with high repetition and duplication of effort. This leads to a loss of staff productivity due to wasted time, and patient confusion in navigating their care. If we are to transform outpatient care and bring it into the 21st century, we should start with something as simple as fixing our communication. In this piece, I want to examine where there is room for improvement.

Conversations about AI and how it will revolutionise the way the NHS delivers care are everywhere these days. In this blog, I’ll go through some of the key considerations regarding the use of AI in primary care, so that we can tackle the challenges that will bring the most impactful benefits.

With NHS funding flat in real terms for 2024/25 and a mountain still to climb to recover core services post-pandemic, NHS England’s Priorities and Operational Planning Guidance for 2024/25 calls for a focus on delivering more for patients with the resources available. Accurx’s Sarah Garner looks at five ways digital patient questionnaires can be utilised to increase service productivity.