Case studies

See how one pharmacy saved 2+ hours every week and reduced unnecessary appointments with faster information gathering.

Prescriptions used to pile up and staff would struggle to reach patients at SG Barai Pharmacy. That all changed when the team discovering SMS messaging.

Since May 2023, the 6,700 patients of Ivy Medical Group in Nottingham have enjoyed shorter waiting times, improved access and a more responsive service.

Since moving to total triage in early 2023, Aire Valley Surgery has offered a faster, more efficient service to their 14,500 patients in Leeds.

Learn how one Barnsley-based practice used Patient Triage to cut phone queues, improve morale and reduce ‘unnecessary’ consultations.

After moving to total triage, St Andrews Health Centre resolve 99% of patient requests within 48 hours, improving access and taking control of the 8am rush.

Since using Accurx for total triage, Peel Hall have cut calls by 24%  and now resolve 98% of patient requests within 48 hours – all while improving satisfaction levels.

See how community pharmacies in South Yorkshire used Accumail to send 5,452 blood pressure readings to local GP practices.

Carshalton Fields Surgery get 300 fewer calls a months since moving to total triage. Find out how they saved staff time with total triage.

Learn how SHAPE PCN reduced the time coordinating care for hypertensive patients by 75%.

See how Alexander House reduced call volumes and saved £100,000+ across their PCN.

Today, Meadowgreen Health Centre resolve 95% of patient requests the day they’re received – while making huge cost savings.