How we’re helping UHL tackle waiting lists
In 2022, UHL started using Accurx to administratively and clinically validate waiting lists, and reduce DNAs and unnecessary appointments.
Patients on waiting lists have been sent SMS messages to ask if they still need their appointment. Patients can then send a 'yes' or 'no' response within 7 days straight to their healthcare provider’s inbox.
Patients who have responded ‘no’ are able to give a reason why via a questionnaire before being removed from the waiting list.
Patients who respond ‘yes’ have the option to move to a Patient Initiated Follow Up pathway, helping free up further appointments.