A few weeks ago, I had the pleasure of speaking at The Best Practice Show with Dr Johan Byran, a GP Partner at The Crouch Hall Road Surgery. I shared 10 tips that we’ve learnt from practices like Johan's who have adopted a total triage model and tackled the 8am rush. In case you missed it, here are the key learnings we spoke about.
'No news is good news'. Why do healthcare professionals say this phrase, and how can we move beyond it, so that timely communication - whether good news or not - is the standard for all patients? In this blog, Dr Satya highlights the lack of adequate tools NHS staff still have to communicate with each other and their patients, and the difference having them could make.
We’re pleased to announce that George Eliot Hospital has signed a Trust-wide partnership with Accurx to tackle elective recovery and transform outpatients, including waiting list validation across all services and transforming cancer pathways.
This week, we launched a commitment to help 1,000 GP surgeries tackle the 8am phone rush by implementing a Modern General Practice Access model by early 2024. The commitment is part of our 5-point plan to help primary care more easily manage demand and improve access, detailed in our new report - ‘A Blueprint for Recovering Access’.
Missed appointments still remain a systemic issue that leaves thousands of appointments wasted each year, and holds back elective recovery efforts for trusts. Reducing them is therefore essential to ensuring that patients on the waiting list can be seen more quickly. But why do so many patients miss their hospital appointments?