We’re proud to be supporting the largest rollout of Ambient Voice Technology (AVT) in secondary care, as University Hospitals of Leicester NHS Trust and University Hospitals of Northamptonshire Group begin deploying Accurx Scribe across their organisations.
Working together as a formal NHS Group, the two trusts are the first in the country to jointly procure AVT at scale to capture and record clinician-patient consultations, as part of the Group’s commitment to the use of safe, ethical AI.
Over the course of the four-year programme, more than 10,000 clinicians working across acute and community hospital settings will gain access to the technology - supporting an estimated 2.5 million outpatient appointments each year.
Accurx Scribe, powered by Tandem, securely captures consultations and can automatically draft clinical notes, summaries and letters, which are then reviewed by clinicians to ensure accuracy and completeness before being sent to patients or other healthcare professionals.
UHL Chief Medical Information Officer, Dr Jeremy Tong, said it was an exciting and ground-breaking moment for the NHS:
“Ambient Voice Technology will directly benefit patients across Northamptonshire, Leicestershire, Leicester, and Rutland, by enabling clinicians to dedicate more time and energy to caring and communicating, and less to administrative tasks. This transformation is clinically led, digitally enabled and operationally delivered, and that approach has been central to our work throughout.
“Following our successful pilot, clinicians told us AVT enabled them to use their time more effectively to focus on patient care, so they could complete referrals or carry out telephone appointments in the knowledge that information would be sent to patients more quickly. It also gave them more confidence when speaking with a patient, because they knew the AVT was capturing key information.”
Group Chief Digital Information Officer for UHL-UHN, Will Monaghan, said:
“As members of the Trustworthy and Responsible AI Network (TRAIN), we put a high priority on ensuring the safety of patient data, the accuracy of information recorded, and the importance of human oversight when working with AI systems. The results from the pilot, Accurx’s track record on safety and governance and the strong integration of staff feedback made the case compelling.
“We are excited to be sharing our learnings and leading on the roll out of this cutting-edge technology, which has transformative potential for the way we work. We are also working closely with administrative colleagues to support them during the roll-out, recognising this new technology will change the way we work as an organisation.”
“The rollout aligns with national plans¹,² to deploy AVT at pace and reduce the administrative burden on clinicians.
Accurx Scribe was selected following a competitive evaluation, with a pilot³ across multiple settings and specialties demonstrating clear time savings and improvements across multiple stages of care.
The pilot found that clinicians reported:
- Improved productivity: saving an average of eight minutes per patient on post-clinic documentation, and an average of one hour of admin time per day.
- Improved quality of care: Letters were sent to patients on the same day, down from an average of two to three days pre-Scribe, improving follow-up and continuity of care.
- Reduced staff burden: Less time completing notes at home outside of working hours, being more present with patients during consultations, and experiencing a reduced cognitive load when managing increased caseloads.
Dr Satya Raghuvanshi, Vice President of Clinical at Accurx, said:
“Frontline clinicians routinely face hours playing catch up to documentation outside of their shifts. The roll out of Scribe is about addressing that pressure in a meaningful way and giving them precious time back.
“For patients, it delivers something equally important: clear, immediate communication after an appointment. That shift reduces anxiety, prevents delays in care, and ensures continuity from the moment they leave the consultation.
“We are proud to work with teams in Leicester and Northamptonshire, who are leading the way in how ambient voice technology can make a genuine difference to life on the frontline, and the experience for patients.”
As NHS organisations look to unlock the benefits of AI in everyday care, we’ve launched the AVT Academy - a free educational hub designed to help Trusts and ICBs implement medical scribing safely, effectively and at scale.
The teams at UHL and UHN are set to share their learnings in a free webinar, taking place on Friday 24th April, 1-2pm, as part of the initiative. To register for the webinar, click here.
References
¹ NHS England, Medium Term Planning Framework, 2026-27 to 2028-29, page 43. Published October 2025
² NHS 10 Year Plan, published July 2025
³ The pilot ran for three weeks in multiple settings (outpatient clinics, multidisciplinary team meetings and ward rounds), across multiple specialties (urology, respiratory, dietetics, general surgery, cardiology) and included face-to-face and telephone appointments. 1,500 Scribes were created.