Improving your experience as a patient.
Not sure what ‘Accurx’ is? Don’t worry, we’ve completed NHS England’s thorough assurance process, and are chosen by 98% of GP practices in England.
Healthcare professionals use our communication software to contact their patients via SMS, email and the NHS App – all to give you better access to care.
Who we are
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We're a health technology company.
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We always encrypt your data and never sell it.
We take data protection very seriously.
We’re a supplier to the NHS and meet their security and assurance standards.
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We're certified by Cyber Essentials Plus.
We’re on Crown Commercial Service's G-Cloud 13 framework.
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What you can do with Accurx
Here are some of the things you can do to with Accurx, if your healthcare team uses our software.
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Complete questionnaires from health professionals, to help collect info from you easily.
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Send a request to your GP practice, and avoid long phone-queues.
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Reply to SMS messages from your caregiver to communicate quickly and conveniently.
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Give clinicians access to your GP record, to give those caring for you have all the vital info.
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Self-book your GP appointment, leaving booking calls behind.
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Receive video calls one-to-one with your caregiver and avoid unnecessary travel.
Why we exist
Since 2016, Accurx has built software to help patients and NHS professionals communicate.
As well as supporting your healthcare providers, Accurx saves you from chasing test results, repeating medical info and having back-and-forth phone calls. Instead, you can focus on what matters: your health.
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Our commitment to Accessibility
We're committed to improving the accessibility of Accurx for the benefit of both patients and NHS professionals. This includes all of our patient-facing digital touchpoints, from our patient portal and website to our various products, which see patients initiate their care and respond to messages/actions with their registered healthcare provider. The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard and is partially compliant.
Accessibility Statement for Accurx
This accessibility statement applies to all of our patient-facing digital solution products including; Patient Triage, Questionnaires, Video, Reminders, Messaging, Booking, and Patient Portal. These products allow patients to initiate their care, respond to a message/action from their registered healthcare provider, this website and/or, accessing previous information about their health.
How accessible the digital solution is
For more information about how Accurx’s products are accessible, please contact support@accurx.com for a copy of our VPAT document. This is a standard document that many companies use to document accessibility compliance. It states whether our patient experience conforms to WCAG 2.1 AA standard.
Feedback and Contact Information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our User Support Team at support@accurx.com. Your communication will typically be responded to within 3-5 working days.
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Accurx is committed to making its software solution accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The content listed below is non-accessible for the following reason(s):
The digital solution products are partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.
Non-Accessible content
The content listed below is non-accessible for the following reason(s):
(a) non-compliance with the accessibility regulations
- Some user interface and graphical elements on both web and mobile may not have the right contrast ratio.
- The web and mobile versions contain portions that are partially non-compliant with assistive technologies with regards to name, role and value.
Preparation of this accessibility statement
This statement was prepared on 26th March 2024, following an independent review of the Accurx software solution, and was last reviewed on 26th March 2024.
The products have been tested by an independent third party organisation against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.
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Chat to one of our team
Get in touch with a member of our team by clicking the speech bubble in the bottom right of your screen. If you have other access needs you can also read further resources in our help centre.
Big numbers and kind words...
350,000+ NHS users, across the whole system
Accurx allows me to feed back about results, enquire about symptoms and generally improve communication between me and my patients.
Victoria, GP Partner, Bristol and South Gloucestershire
2/3 of GPs define Accurx as ‘critical to my practice’
Accurx has been a total game-changer this flu season. We have literally saved hours of time contacting and booking patients in.
Nikki, Practice Manager, Somerset
30m vaccinations for flu and COVID booked via Accurx
The software has been a godsend to us. We no longer spend hours phoning patients with their appointment details.
Beth, Clinic Coordinator, Northamptonshire
Frequently asked questions
What do you do?
We build software that makes it easier for healthcare staff to communicate with you and each other.
What data standards do you follow?
We meet the highest security standards, as set by NHS bodies and the UK Government.
Who sees my data?
We have strict requirements on who can use our software, to make sure the only people accessing your information are those providing you with care.
Do you sell my data?
No. We would never do this. We’re all about supporting NHS staff to care for you - that's what we want to be paid for.
How do you protect data?
We transmit and store data in encrypted form. This means nobody else can read it without the right credentials.
Not answered your question?
For more details on our security practices, find out more here.
