Improving your experience as a patient.

Not sure what ‘Accurx’ is? Don’t worry, we’ve completed NHS England’s thorough assurance process, and are chosen by 98% of GP practices in England.
Healthcare professionals use our communication software to contact their patients via SMS, email and the NHS App – all to give you better access to care.
Patient and doctor connected in heart shape

Who we are

We're a health technology company.

We always encrypt your data and never sell it.

We take data protection very seriously.

We’re a supplier to the NHS and meet their security and assurance standards.

We're certified by Cyber Essentials Plus.

We’re on Crown Commercial Service's G-Cloud 13 framework.

What you can do with Accurx

Here are some of the things you can do to with Accurx, if your healthcare team uses our software.

Complete questionnaires from health professionals, to help collect info from you easily.

Learn more about patient questionnaires

Send a request to your GP practice, and avoid long phone-queues.

Find out more about sending a request to your GP

Reply to SMS messages from your caregiver to communicate quickly and conveniently.

Give clinicians access to your GP record, to give those caring for you have all the vital info.

Discover why this is needed and how it can improve your care

Self-book your GP appointment, leaving booking calls behind.

Find out how to self-book appointments with your GP

Receive video calls one-to-one with your caregiver and avoid unnecessary travel.

Why we exist

Since 2016, Accurx has built software to help patients and NHS professionals communicate.
As well as supporting your healthcare providers, Accurx saves you from chasing test results, repeating medical info and having back-and-forth phone calls. Instead, you can focus on what matters: your health.
Smiling people and crowd of casually dressed workers in a modern office watching a speaker.

Our commitment to Accessibility

We're committed to improving the accessibility of Accurx for the benefit of both patients and NHS professionals. This includes all of our patient-facing digital touchpoints, from our patient portal and website to our various products, which see patients initiate their care and respond to messages/actions with their registered healthcare provider. The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard and is partially compliant.

Accessibility statement for Accurx

This accessibility statement applies to all of our patient-facing digital solution products including; Patient Triage, Questionnaires, Video, Reminders, Messaging, Booking, and Patient Portal. These products allow patients to initiate their care, respond to a message/action from their registered healthcare provider, this website and/or, accessing previous information about their health.

Accurx is committed to making its digital services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We want as many people as possible to be able to use Accurx patient services. This includes people who use assistive technologies or adapt the way they access digital services. For example, that means you should be able to:‍
  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
‍AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Our patient-facing digital solution products are accessible and fully compliant with WCAG 2.2 AA.

Feedback and contact information

If you find any accessibility problems that are not listed on this page, or think we are not meeting accessibility requirements, contact us:
We aim to respond to accessibility feedback within 5 working days.

If you need information from Accurx patient services in a different format, such as an accessible document, large print, easy read, audio recording or braille, contact us using the details above.

We will consider your request and get back to you within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about Accurx patient services’ accessibility

Accurx is committed to making Accurx patient services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Accurx patient services has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

Accurx patient services is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 29th September 2026. It was last reviewed on 1st October 2026. 

Accurx patient services has been assessed against the WCAG 2.2 AA standard by Web Usability, a G-Cloud supplier.

This statement is based on a combination of a technical audit against WCAG 2.2 level AA using the WCAG-EM methodology, and inclusive user testing with people with access needs, including participants using screen readers, speech-recognition software and magnification or high levels of browser zoom.

The testing covered key patient journeys and components, including booking an appointment, logging in and responding to a message with an attachment, administrative and health requests.

The testing identified practical accessibility barriers as well as issues associated with individual WCAG 2.2 success criteria.

The audit and inclusive user testing were carried out by Web Usability, and the site was last assessed on the 29th September 2026.
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Chat to one of our team

Get in touch with a member of our team by clicking the speech bubble in the bottom right of your screen. If you have other access needs you can also read further resources in our help centre.

Big numbers and kind words...

350,000+ NHS users, across the whole system

Accurx allows me to feed back about results, enquire about symptoms and generally improve communication between me and my patients.

Victoria, GP Partner, Bristol and South Gloucestershire
2/3 of GPs define Accurx as ‘critical to my practice’

Accurx has been a total game-changer this flu season. We have literally saved hours of time contacting and booking patients in.

Nikki, Practice Manager, Somerset
30m vaccinations for flu and COVID booked via Accurx

The software has been a godsend to us. We no longer spend hours phoning patients with their appointment details.

Beth, Clinic Coordinator, Northamptonshire

Frequently asked questions

What do you do?

We build software that makes it easier for healthcare staff to communicate with you and each other.

What data standards do you follow?

We meet the highest security standards, as set by NHS bodies and the UK Government.

Who sees my data?

We have strict requirements on who can use our software, to make sure the only people accessing your information are those providing you with care.

Do you sell my data?

No. We would never do this. We’re all about supporting NHS staff to care for you - that's what we want to be paid for.

How do you protect data?

We transmit and store data in encrypted form. This means nobody else can read it without the right credentials.

Not answered your question?

For more details on our security practices, find out more here.
Check out our security page
Mobile phone made to look like padlock, with fingerprint, patient info card and separate lock around it.