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Patient Triage

Now you can manage your patient demand from a single toolbar

🖥 What is Patient Triage?

Patient Triage is a web-based Online Consultation tool that allows patients to submit a short medical or admin query directly to your accuRx toolbar

🏥 Get access for your practice today

Click on the link below to request a 6 month free trial

Sign up for a free trial

Why use Patient Triage?

One platform to manage
incoming demand

All incoming patient communications directly to your accuRx toolbar

Fully integrated with EMIS and
SystmOne

Save incoming queries to the patient record with just 1 click

Schedule out of hours and temporary disable

Out of Hours and scheduled temporary disable functionality

What can Patient Triage do for you?

Full integration with EMIS/ SystmOne

Save the request to the patient record in 1 click

Manage incoming demand

Schedule Out of Hours and temporarily disable

Appropriate signposting

Automatically redirect patients to local prescription service, 111, 999, NHS advice when needed

All in one solution

All patient communications dealt with via accuRx in a user friendly format

Save time

Match patients, review and action requests without leaving your clincial system

Focus on Patient Concerns and Expectations

Get the most relevant information from your patients

Accessible

No app to download or log in required

Quick

With a short and simple set of questions, we have a very high completion rate of forms

Upload images with your request

If relevant, upload an image with your request so that you can receive the highest quality advice from your practice

Easy to use

>86% of Patients find the form “Easy” or “Very Easy” to use

How it works

Patient sends a request into your practice using your unique practice link e.g. from your website

Request enters the inbox on your accuRx toolbar

You choose the best course of action to deal with the request

How do incoming requests look from a practice perspective?

What our users say about us

The main difference accuRx has made is the speed in which we can go through new requests. It is amazing working with a single workflow and everything recording into EMIS.

Dave Triska

GP Partner, Witley Surgery

Frequently asked questions

How to get started?

There is no app involved with Patient triage, so once you have your unique practice patient triage link, you can go ahead and share this with patients in any way you like. This article runs through how to get your link and share this with patients.

Find out more

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Step by Step guide:

Patient Triage is live with your patients as soon as you share your link. However, before sending your link, we recommend you follow our step-by-step guide to be as prepared as possible.

Find out more

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Is this going to lead to a lot more patients getting in touch with the practice?

Whilst we've made the form accessible for patients, practices who have tracked patient contact throughout rollout have found that phone calls are replaced with online access, but total requests haven't gone up. However, we recognise this as a valid concern.

We'd recommend that practices who are nervous about this go for an incremental roll-out with patients to build confidence in the new process.

For example, some practices put the link on their website but don't promote it largely at the beginning. It's less likely a lot of patients will use Patient Triage at once if it is not advertised. Then, once a practice has built confidence they then share Patient Triage with more patients through methods such as batch texts.

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What can we do to redirect patients / local sign-posting?

~10% of patients will choose to see online advice rather than submit a request, and patients requesting repeat prescriptions can be redirected to other online services if you already use them. We recommend saving custom templates with local advice to common questions.

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Why doesn't Patient Triage use AI or algorithms?

From our research, we have found that AI can over-triage patients - i.e. send far more people to urgent services / A&E than what is needed or appropriate. At the moment, we don't think anything can replace a human's ability to triage, so we are focused on trying to make this process as quick and efficient as possible. For example, some requests can be dealt with by a quick text response with an information link, rather than the patient making an appointment.

We want to make sure that we gather sufficient information from the patient and the patient understands this information is relevant to the query to avoid patients giving up or calling the practice anyway if they don't understand or get an outcome they expect.

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Will this integrate with the NHS app?

Yes, we are planning on integrating with the NHS app. We've started the process already, so we'll update as this progresses.

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What safety features are there?

Patients are advised that Patient Triage is not for urgent queries, as requests might not be seen by the practice for a number of working days.

Patients are directed towards 111 or 999 services for more urgent requests, and there is a customisable option to switch on an 'out of hours' message, which directs patients to local out of hours services outside of 08.00 - 18.00h, weekends, and Bank holidays (this article explains how).

Before submitting a medical or admin request, patients must confirm they have no 'red flag' symptoms. If they do, they are advised to seek more urgent medical attention, and they cannot proceed to submit a requestUpon submission, patients are reminded that the practice may not see their requests for the defined amount of time, and advised to seek more urgent medical attention if they deteriorate

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