Sign up for your free trial of Patient Triage

Complete this form to request a three month trial and test out Patient Triage in your practice.

You can find your national code here

Tick this box to opt-in for the NHS App integration

Please note: if your ICB is currently in a procurement process with Accurx, this may affect your eligibility to trial Patient Triage.

The only triage solution you’ll ever need.

What is Patient Triage?

Patient Triage is Accurx’s online consultation tool. It lets you funnel all patient inbound into one shared inbox for your team to action.

Start your free trial of Patient Triage today

Test-drive the product with your own free, three-month trial.

Trial Patient Triage

How it works

A patient’s request comes in through a structured form submitted online, over the phone or by visiting the practice.
All requests enter a shared inbox that’s fully integrated with your clinical system.
Your team action requests, triaging and signposting patients based on clinical need.

Patient Triage lets you...

Deliver on Modern General Practice Access requirements

Quickly assess clinical need, signpost patients to appropriate services and transition to a model of total triage.

Manage and track patient demand effectively

Funnel all patient requests into one integrated inbox and analyse  trends in demand with user-friendly dashboards.

Improve staff morale and collaboration

Choose the software staff love and help your teams to stay on the same page while efficiently tackling incoming demand.

Screenshot of Self-Book invitation screen.
Self-Book screenshot where user can review invite message.

Supporting time-tested total triage models, starting with Reception Flow.

We know it’s not always possible for patients to fill out an online request themselves.  Reception Flow lets staff submit a request on a patient’s behalf - whether they’re there in-person or on the phone, improving patient access and streamlining  contact points.

To do this, practice staff simply open up a shorter version of the request form in Accurx, record all the necessary info – and this flows straight into the same inbox as all other requests. Save to the record with one click. Easy.

Learn more about total triage

See why Patient Triage is a time-tested solution in over 2,000 practices...

Why use Patient Triage?

It’s customisable

Our customisable settings let you fine-tune the product to your practice.

It’s fully integrated

Swap system-hopping for one master inbox that integrates with your EMR.

We’ll be right there with you

With our free, first-class support service on hand, we’ll help set you up for success.

Case study: Patient Triage at Meadowgreen Health Centre

See how this Sheffield-based practice uses Patient Triage to manage inbound and resolve 95% of patient requests on the day they’re received. Find out how you can do the same, with our first-class Support and Implementation teams.

Read full case study
See Patient Triage in action at Meadowgreen Health Centre


Shared visibility of inbound in one place
Track demand with data dashboards
Unrivalled product training
Improves staff morale and alignment
Pre-select the hours requests come in
No app or log in required for patients
Helps provide a great patient experience
Software you love, with the support you need

When we got Accurx, it [the triage process] got so much easier. Patients love the system. It’s quicker – they don’t have to wait around. I’d tell all the other surgeries to get it – 100%. Before this, we had phone calls coming in non-stop.

Jay, Administrator, St Andrews Surgery, North East London ICB

Frequently asked questions

How do I get started?
Is this going to lead to a lot more patients getting in touch with the practice?
Why doesn't Patient Triage use AI or algorithms?
Can I use this to implement a total triage model?
What safety features are there?
Do you have a step by step guide?
What can we do to redirect patients/local sign-posting?
How do I control SMS costs when operating a total triage model?
Will this integrate with the NHS app?
View all FAQs