Keeping your data safe.

As a trusted software supplier to the NHS, we’re serious about data protection at Accurx.
But it's not enough to ask you to trust us - we have to show that we’re trustworthy. Below, you can find out what data we process, why we process it and how it's used.

Not a patient?

Learn about security as a healthcare professional
Mobile phone made to look like padlock, with fingerprint, patient info card and separate padlock around it.

How we protect your data

We never sell your data -
we never have and we never will.

We  encrypt data in an extremely secure data centre.

We have robust identity controls, so  only verified NHS professionals can access your data.

We only partner with safe partners, who meet our high security and privacy standards.

We train all staff in privacy and data security from week one onwards.

We follow the NHS code of conduct for data driven technology.

Gold standard data security

Every day, NHS patients and healthcare professionals trust Accurx with very sensitive data. This brings an incredible responsibility - and one we don’t take lightly.
The NHS and British Government set standards to make sure all organisations using health data keep it safe and use it ethically. We make sure we meet these standards and lead by example for others to follow.
Doctor with clipboard talks to elderly patient on bench in a hospital waiting room.

Accurx has enabled me to communicate directly with my patients in a safe and timely way which I think has benefitted them and me.

Dawn, GP Partner, Sussex

Frequently asked questions

Accurx has a commitment to every patient whose data we store to keep it safe and secure. To find out more about how we use your data, take a look at the frequently asked questions below.

What does Accurx software do?
Why does Accurx need my information?
What information does Accurx use?
Is my data secure with Accurx?
What rules does Accurx follow?
How does Accurx's platform comply with the law and NHS rules about data?
Does Accurx collect data for things other than delivering care?
How can I access data about me and my care?
Who sees my data?
What happens if someone at Accurx breaches the company’s security and privacy standards?
Why does the NHS need Accurx?
Can I use the NHS National Data opt-out to stop Accurx receiving my data?
Does Accurx sell my data?
I have received an SMS message asking me to book a GP appointment. Is it safe?

Find out more about security and privacy

Here, you can see all the key documents about Accurx and what we do with data.

Our information governance documents set out the promises we make about data, the agreements we have in place, and how we comply with the relevant laws and NHS rules and guidance.

Our security credentials show how we keep those promises, keep our systems secure, and keep your data safe.

Policies and Agreements


You can find more detailed information and support articles about the way we use data in our software in our dedicated support centre.