This Acceptable Use Policy (“AUP”) applies to the use of the entire Accurx Platform across the product suite used in Accurx Web, Accurx Desktop and the Switch application (the “Platform”) and also when contacting Accurx’s User Support Team via Live Chat (a live messaging function available directly from the Accurx website), via email@example.com or via firstname.lastname@example.org and any other services Accurx may offer. We may update this AUP from time to time.
In order to keep our products and services running in a safe, secure and uninterrupted way, we need our users to agree not to misuse our Platform. We therefore ask that you abide by this AUP by agreeing:
We are the owner or the licensee of all intellectual property rights in our Platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
In order to identify any breaches of the above we will monitor the use and content of messages sent on the Platform for safeguarding purposes. We may also monitor the Platform for usage rates and to check whether messages have been read and/or actioned. In the event a message has not been read or actioned in a timely manner we may contact the user and check whether access to the Platform is still required. For more information on this type of monitoring/processing, please see our Data Processing Agreement (DPA), which may be updated from time to time by us.
Without affecting any other remedies available to us, we may permanently or temporarily terminate or suspend a user’s account or access to the Platform and our services on notice if Accurx (in its sole discretion) determines that a user has violated this AUP. Please note that we are entitled to report any contraventions of this AUP to the Licensee and/or any organisation by which you are employed or through whom you have gained access to the Platform.
The Switch application ("the App") allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos or other material (“Public Content”). You are responsible for the Public Content that you post, including its legality, reliability and appropriateness.
We do not supervise or moderate any Public Content whatsoever, and we have no liability or responsibility for Public Content. We reserve the right to remove or correct any Public Content.
You must respect the confidentiality of others, including your colleagues and patients. You must only publish publicly available data and advice which is relevant for other healthcare professionals. By posting Public Content, you grant us (or your employer) the right and licence to use, modify, publicly perform, publicly display, reproduce and distribute such Public Content on and through the App. You agree that this licence includes the right for us to make the Public Content available to other users of the App, who may also use the Public Content subject to this AUP.
You warrant that the posting of Public Content on or through the App does not violate the privacy rights, copyrights, contract rights or any other rights of any person. You agree to contact us if you are concerned about Published Content on any grounds whatsoever.
By using the App you agree not to post any link to the App on any third party site or in any electronic format as you acknowledge that the information and details contained on the App are sensitive and not for public access. You further agree not to establish a link in such a way as to suggest any form of association, approval or endorsement on our part, where none exists.
The App is not to be used for communications in an emergency. Messaging should not be used for patient-specific communications. Messages are automatically deleted after 30 days. We shall not be liable for any loss of information resulting from the automatic deletion of messages.
There is a version of the App which is owned by an NHS hospital which requires an NHS Authorisation log-in to access (“Hospital-Owned Version”). Some hospitals may make clinical messaging available to their users in the Hospital-Owned Version. All patient-specific communications contained in clinical messaging must be added to the relevant patient record. Clinical messaging will be automatically deleted in accordance with the timescales determined by the relevant Hospital and therefore cannot be relied upon as a record of clinical decisions.