Making the move to total triage
In late 2022, Meadowgreen ran training to upskill staff and reassure them about the change. They also notified patients on the practice’s websites and Facebook page, promoting the new system.
In January 2023, the practice made the switch to total triage. Now, patients get in touch using Patient Triage via the practice website, NHS App, or phone. Staff either complete the form with the patient over the phone or encourage them to do this themselves.
All requests go through to one, integrated inbox. If a request requires more information, staff either send a patient questionnaire or ask the patient to send photos. The duty doctor reviews the request, and decides on next steps, saving everything to the patient record.