Accumail
Find and contact another healthcare professional about a patient.
Primary care
Contact any healthcare professional straight from your Accurx toolbar – for secure clinical conversations that let you save to and attach from the patient record.
Secondary care, community and mental health
Healthcare professionals can easily communicate with their patient's GP while attaching documents and viewing read receipts.
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Why use Accumail?
Simple & secure
Accumail takes the system-hopping and duplication out of clinical conversations, and lets you attach from or save to the patient record securely.
Manage inbound
Accumail helps you reduce in-trays, voice mails and paper trails with a single shared inbox exclusively for clinical conversations.
Quick conversations
Accumail lets you search for staff and services across the NHS to find up-to-date, reliable contact details so that you can start up a clinical conversation in moments.
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How it works
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What can Accumail do for you?
Save and attach from patient record
Save sent and received messages, including attachments, to the patient's medical record in just one click – or attach information securely from the record to an outbound message.
Easy search directory
Find the right contact from a searchable directory of local NHS services and professionals through an easy and intuitive search bar.
Send to NHSmail
Deliver Accumail messages to recipients' NHS email inbox, so you know they will receive it whether they use Accurx or not.
Manage inbound as a team
View all conversations across the team, assign messages to colleagues and see what has been actioned for clear audit trails.
Find your patient’s GP easily
Accurx is trusted by GPs – over 98% of them use our platform. Search for GPs with patient details only and message them in Accurx Web.
Message GPs securely
Know that your messages will be delivered securely with end-to-end encryption to recipients’ accuMail inboxes, and not to their email spam folder.
See a practice’s live online status
Know how many staff are online at your patient’s GP practice to get the information you need quickly.
Track messages with read receipts
Have confidence that your request is being seen to. Read receipts let you know when your message has been received and read.
Need an intro to Accumail?
Frequently asked questions
Accumail is an instant messaging service designed to make the work of clinicians and admin staff easier in both primary and secondary care. Use Accurx’s localised NHS directory to find a service, organisation or contact near you to get the information you need quickly.
- GP practices without access to Accumail:
To get started with Accumail, contact our friendly user support specialists via email or chat below 👇 and ask for Accumail to be switched on for your practice. We’d also recommend signing up to a short, personal onboarding call to learn how to use and get the most out of Accumail. Click here to sign up to an onboarding call.
- GP practices with access to Accumail:
You can locate Accumail on your Accurx toolbar, by clicking the “@” icon. See our user support articles for more information.
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- Secondary, community and mental health trusts without access to Accumail:
To find out if Accumail is available for activation in your area, contact our Accumail team.
- Secondary, community and mental health trusts with access to Accumail:
You can message a patient’s GP by searching for the patient on Accurx Web and clicking ‘GP service’ in the top right of the profile, then ‘Message GP’.
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No. Accumail has been designed specifically to facilitate more efficient, secure communication between everyone involved in a patient’s care, so that they are able to make faster and better informed care decisions.
There are many reasons that our users have chosen to switch from traditional, non-specialised email clients to Accumail. These include features such as our localised directory. This allows clinicians to easily find a nearby service, organisation or contact to get the information they need quickly. Accumail also gives users the ability to see the live online status of GP practices, attach documents directly from GP records and seamlessly save both sent and received messages with attachments to patients’ medical records.
No. You can send an Accumail to anyone with an NHSmail address, even if they’re not using Accumail. Your messages will just appear in their email inbox. You can also send messages in Accumail to certain other NHS-accredited email domains.
Click here to learn more.
The Accumail directory is a built-in, comprehensive and up-to-date database of services, organisations and contacts across primary, secondary, mental health and community care in your area. It allows you to easily find the best person or service to get the information you need as quickly as possible, without ever leaving Accumail.
The directory is not limited to other users of Accumail, so you can trust that you’re messaging the best contact or service for your request. You can also edit contacts, and add your own to tailor the directory to the needs of your organisation. Click here to learn more.
Yes! Accurx is an approved NHS Digital supplier. Accumail is compliant with the NHS Secure Email Standard (DCB 1596) published by NHS Digital. We have followed the secure email accreditation process to ensure patient sensitive and confidential information is kept secure.
Messages in Accumail are sent via NHSmail, which means that messages to nhs.net and other NHS-accredited addresses are end-to-end encrypted. We have followed the secure email accreditation process to ensure patient sensitive and confidential information is kept secure. Click here to learn more.