Accumail

Find and email healthcare professionals who are involved in your patient's care.

Primary care

GPs and admin staff can use Accumail to find and contact secondary care professionals/services and quickly refer patients.

Secondary care, community and mental health

With Accumail, healthcare professionals in trusts can easily communicate with their patient's GP while attaching documents and seeing read receipts.

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Why use Accumail?

Free to NHS

Brings all communication about a patient’s care onto one platform, and is provided free to the NHS.

Simple, fast and secure

Enables communication across care settings, helps inform care decisions and reduces unnecessary admin.

Quick and easy referrals

Lets you refer patients to other services at speed, helping bridge the gap between you and other professionals.

How it works

1
Search our directory for a service, organisation or contact.
2
Attach documents directly from the patient’s record.
3
Save messages and replies to patient records with one click.

What can Accumail do for you?

Reduce your administrative burden

Attach documents directly from patient records with just one click with full EMIS and SystmOne integration.

Save messages directly to patient records

Avoid unnecessary admin by having all sent and received messages saved - with attachments - to the patient's medical record in one click.

Quickly find the right contact in any NHS service

Use Accurx’s up-to-date, localised directory to easily find the best secondary care HCP, service or organisation to contact.

Get advice and guidance to inform care decisions

Facilitate asynchronous care by requesting advice and guidance from Accurx’s extensive directory of specialists, and seamlessly save responses to patients’ records.

The whole NHS in one place

Manage your communications with anyone with an NHS-accredited email address - even if they aren’t using Accurx.

Manage inbound messages to collaborate with colleagues

Assign messages from a shared practice inbox and track progress to address priorities quickly.

Track messages with read receipts

Have confidence that your request is being seen to. Read receipts let you know when your message has been received and read.

Find your patient’s GP easily

Accurx is trusted by GPs – over 98% of them use our platform. Search for GPs with patient details only and message them in Accurx Web.

Message GPs securely

Know that your messages will be delivered securely with end-to-end encryption to recipients’ accuMail inboxes, and not to their email spam folder.

See a practice’s live online status

Know how many staff are online at your patient’s GP practice to get the information you need quickly.

Track messages with read receipts

Have confidence that your request is being seen to. Read receipts let you know when your message has been received and read.

Need an intro to Accumail?

Get started with Accumail

Primary care

Secondary care, community and mental health

Get early access

Frequently asked questions

What is Accumail?

Accumail is an instant messaging service designed to make the work of clinicians and admin staff easier in both primary and secondary care. Use Accurx’s localised NHS directory to find a service, organisation or contact near you to get the information you need quickly.

How do I get access to Accumail?
  • GP practices without access to Accumail:

To get started with Accumail, contact our friendly user support specialists via email or chat below 👇 and ask for Accumail to be switched on for your practice. We’d also recommend signing up to a short, personal onboarding call to learn how to use and get the most out of Accumail. Click here to sign up to an onboarding call.

  • GP practices with access to accuMail:

You can locate Accumail  on your Accurx toolbar, by clicking the “@” icon. See our user support articles for more information.

  • Secondary, community and mental health trusts without access to Accumail:

To find out if accuMail is available for activation in your area, contact our Accumail team.

  • Secondary, community and mental health trusts with access to Accumail:

You can message a patient’s GP by searching for the patient on Accurx Web and clicking ‘GP service’ in the top right of the profile, then ‘Message GP’.

Is Accumail just another email client?

No. Accumail has been designed specifically to facilitate more efficient, secure communication between everyone involved in a patient’s care, so that they are able to make faster and better informed care decisions.

There are many reasons that our users have chosen to switch from traditional, non-specialised email clients to Accumail. These include features such as our localised directory. This allows clinicians to easily find a nearby service, organisation or contact to get the information they need quickly. Accumail also gives users the ability to see the live online status of GP practices, attach documents directly from GP records and seamlessly save both sent and received messages with attachments to patients’ medical records.


Can I only send messages  to other Accumail users?

No. You can send an Accumail to anyone with an NHSmail address, even if they’re not using Accumail. Your messages will just appear in their email inbox. You can also send messages in Accumail to certain other NHS-accredited email domains.
Click here to learn more.

What is the directory?

The Accumail directory is a built-in, comprehensive and up-to-date database of services, organisations and contacts across primary, secondary, mental health and community care in your area. It allows you to easily find the best person or service to get the information you need as quickly as possible, without ever leaving Accumail.

The directory is not limited to other users of Accumail, so you can trust that you’re messaging the best contact or service for your request. You can also edit contacts, and add your own to tailor the directory to the needs of your organisation. Click here to learn more.

Is Accumail secure?

Yes! Accurx is an approved NHS Digital supplier. Accumail is compliant with the NHS Secure Email Standard (DCB 1596) published by NHS Digital. We have followed the secure email accreditation process to ensure patient sensitive and confidential information is kept secure.

Messages in Accumail are sent via NHSmail, which means that messages to nhs.net and other NHS-accredited addresses are end-to-end encrypted. We have followed the secure email accreditation process to ensure patient sensitive and confidential information is kept secure. Click here to learn more.