Record View

Record View is an accuRx product that allows any NHS healthcare professional to request and instantly view an organised summary of a patient’s GP medical record summary with the patient’s explicit permission, for up to 24 hours from accuRx Web.

Record View has been developed in response to significant demand from healthcare professionals for an efficient way to access the information in a patient’s GP medical record when providing direct care to a patient.
Traditional ways of sharing records - like GPs printing off copies for home visits, clinicians requesting records over the phone with no identity verification, and sending parts of records by email - are unreliable, insecure, and often time consuming.

Existing solutions, such as the NHS Summary Care Record and Local Health Care Records (“LHCRs”) have partially helped, but have some constraints. Depending on the solution, this might be poor access for staff (due to a dependence on NHS smartcards that are rarely configured correctly for staff), a lack of awareness of their existence, availability for local patients only, or limited information available in the record.

Record View aims to complement these other record sharing solutions, providing a summary view of the GP medical record with the following key differences:

1. Firstly, Record View guarantees ease of access to the summary record by putting patient permission at the heart of the product. This removes the need for data sharing agreements between each participating organisation.
2. Secondly, Record View delivers a more comprehensive set of information than the NHS Summary Care Record, including a list of active and past medical conditions, current and past medications, the last 2 years’ worth of investigations, test results and imaging reports, and more.
3. Thirdly, Record View will be available nation-wide, and not restricted to patients from a specific locality. If your patients are visiting another region of the country (e.g. for a specialist appointment or on holiday), the healthcare professional will still be able to request to view their GP medical record.

GP Practices choose to enable Record View for their patients, allowing patients the opportunity to give their own permission for NHS health and care providers outside their GP practice at point of care.

NHS healthcare professionals log in to accuRx Web and search for their patient, selecting Record View to request permission from the patient to view a summary of their GP medical record.

Once requested, the patient receives a single-use 6-digit code in an SMS to the phone number listed on their GP record. The patient can then choose to share the code with the healthcare professional.

The healthcare professional will need to enter the code given by their patient in order to view the record summary.

The record summary will remain accessible for 24 hours, after which the permission would need to be sought from the patient again and a new code generated and shared.

• Allows a healthcare professional to request and instantly view a read-only summary of a patient’s GP record for 24 hours through accuRx Web.
• Available to all NHS professionals, and is free.
• Patients provide explicit permission for their records to be viewed.
• Meets information governance (IG) standards of national bodies.
• Helps patients get a more seamless experience of the NHS, and helps healthcare professionals across multiple organisations provide the best possible care to their patients.

• Record View guarantees ease of access to the patient's GP medical record by putting patient permission at the heart of the product
• You can instantly request and view summaries of your patients’ GP medical records
• Record View will be available nation-wide, and not restricted to patients from a specific locality - wherever your patient is from, you’ll be able to request to view the summary of their GP medical record
• You can request and view patients' GP medical records from any device, and do not need to be connected to your organisation’s electronic patient record to do so
• You’ll save on admin time by no longer having to request information on a patient’s medical history from their GP
• Record View delivers a comprehensive summary of a patient's GP medical record. Read more about what is shared here.

The healthcare professional who has requested to view your record will make a plan to get the code back from you. Either you will be present with them in a consultation, or they will contact you (e.g. via video or telephone) to get the code.

1. Record View meets the IG standards of national bodies

• Record View aligns with guidance from the The NHSX Health and Care IG Panel and was developed in consultation with former National Data Guardian, Dame Fiona Caldicott. Please read her correspondence in full here.

2. GPs are in control

• GPs are always in control as they must enable Record View.
• Live audit trail enables GPs to track who requests to view their patients' records and the status of those requests

3. Secure method of patient permission

• Patients approve each request from a health and care professional to view their record via multi-factor authentication
• Patient's contact number is retrieved from the PDS and non-editable
• SMS sent to patients with the code includes the name of the requesting health and care professional and a link to an accuRx webpage informing them how their record will be viewed and what to do if they weren't expecting the request