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Record View

Record View is a free tool designed to allow healthcare professionals across the NHS to quickly and easily view information from their patients’ GP records, with patient permission.

Record View is simple, immediate and secure. Any NHS employee can use Record View to request a patient’s permission and instantly receive a time-limited and read-only summary of the GP record.

Rely on more informed decisions throughout a patient’s experience in the NHS, with more comprehensive and up-to-date information readily available for acute, specialist, mental health and community care providers whenever they need it.

Who can use Record View?

🏠 Primary Care

GP Practices must enable Record View before their patients and NHS colleagues can benefit from it. Learn more & enable

🏥 Secondary, Community &
Mental Health Care

We’re currently trialling Record View with partnered trusts before making it available nationally to the NHS for free.
Sign up for early access

👤 Patients

Record View will help make your journey through the healthcare system a little bit smoother and easier. Learn how it works

How it works.

Send request to patient

Get permission from patient

View record of patient

What can Record View do for you?

Record View is a solution designed to benefit everyone in the NHS and its patients. Find out what to expect and what you should know about Record View below.

We are now asking all GP practices to enable Record View so that your patients and the other NHS colleagues involved in their care can benefit when it becomes available nationally.

Reduce administrative burden

Reduce the administrative burden of fielding requests for patient records and information

View records on any device

Securely view your own patient
records on any device when working remotely

Timely and effective care

Help secondary, community and mental health care colleagues provide more timely and effective care to your patients

Live audit trail

Stay in control and informed of your patients’ care with a live audit trail of who has requested and viewed a summary medical record

Secondary, Community & Mental Health Care

Register your interest
We’re currently trialling Record View with partnered trusts before making it available nationally to the NHS for free. You can register your interest in Record View to become an early user.

View on any device

View a comprehensive summary of your patient’s GP medical record in seconds, on any device, with patient permission

Get reliable patient information

Rely on up-to-date information about patient medication, allergies, investigations, imaging reports and more

Keep for 24 hours

Maintain read-only access to record summaries for 24 hours

Record View allows patients to permit sharing of a view-only summary of their GP medical record with another healthcare professional, for up to 24 hours.

Rely on informed care decisions

Ensure your care is informed of your medical history, whether you’re in the A&E, at a specialist referral appointment or a community care centre

View records on any device

Feel confident knowing information on your GP medical record is handled in a secure process in line with guidance from the NHSX Health and Care IG Panel

Get involved in your care journey

Take control of your medical history data and choose when you want to share it with a healthcare professional using Record View

Frequently asked questions

What is Record View?

Record View is an accuRx product that allows any NHS healthcare professional to request and instantly view an organised summary of a patient’s GP medical record summary with the patient’s explicit permission, for up to 24 hours from accuRx Web.

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Why did accuRx build Record View, and how does it differ from other record sharing solutions?

Record View has been developed in response to significant demand from healthcare professionals for an efficient way to access the information in a patient’s GP medical record when providing direct care to a patient.
Traditional ways of sharing records - like GPs printing off copies for home visits, clinicians requesting records over the phone with no identity verification, and sending parts of records by email - are unreliable, insecure, and often time consuming.

Existing solutions, such as the NHS Summary Care Record and Local Health Care Records (“LHCRs”) have partially helped, but have some constraints. Depending on the solution, this might be poor access for staff (due to a dependence on NHS smartcards that are rarely configured correctly for staff), a lack of awareness of their existence, availability for local patients only, or limited information available in the record.

Record View aims to complement these other record sharing solutions, providing a summary view of the GP medical record with the following key differences:

  1. Firstly, Record View guarantees ease of access to the summary record by putting patient permission at the heart of the product. This removes the need for data sharing agreements between each participating organisation.
  2. Secondly, Record View delivers a more comprehensive set of information than the NHS Summary Care Record, including a list of active and past medical conditions, current and past medications, the last 2 years’ worth of investigations, test results and imaging reports, and more.
  3. Thirdly, Record View will be available nation-wide, and not restricted to patients from a specific locality. If your patients are visiting another region of the country (e.g. for a specialist appointment or on holiday), the healthcare professional will still be able to request to view their GP medical record.
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How does it work?

GP Practices choose to enable Record View for their patients, allowing patients the opportunity to give their own permission for NHS health and care providers outside their GP practice at point of care.

NHS healthcare professionals log in to accuRx Web and search for their patient, selecting Record View to request permission from the patient to view a summary of their GP medical record.

Once requested, the patient receives a single-use 6-digit code in an SMS to the phone number listed on their GP record. The patient can then choose to share the code with the healthcare professional.

The healthcare professional will need to enter the code given by their patient in order to view the record summary.

The record summary will remain accessible for 24 hours, after which the permission would need to be sought from the patient again and a new code generated and shared.

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What are the key benefits of Record View?

  • Allows a healthcare professional to request and instantly view a read-only summary of a patient’s GP record for 24 hours through accuRx Web.
  • Available to all NHS professionals, and is free.
  • Patients provide explicit permission for their records to be viewed.
  • Meets information governance (IG) standards of national bodies.
  • Helps patients get a more seamless experience of the NHS, and helps healthcare professionals across multiple organisations provide the best possible care to their patients.
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What are the key benefits of Record View in secondary and community care?

  • Record View guarantees ease of access to the patient's GP medical record by putting patient permission at the heart of the product
  • You can instantly request and view summaries of your patients’ GP medical records
  • Record View will be available nation-wide, and not restricted to patients from a specific locality - wherever your patient is from, you’ll be able to request to view the summary of their GP medical record
  • You can request and view patients' GP medical records from any device, and do not need to be connected to your organisation’s electronic patient record to do so
  • You’ll save on admin time by no longer having to request information on a patient’s medical history from their GP
  • Record View delivers a comprehensive summary of a patient's GP medical record. Read more about what is shared here.
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As a patient, how do I share the code that I have received with my healthcare professional?

The healthcare professional who has requested to view your record will make a plan to get the code back from you. Either you will be present with them in a consultation, or they will contact you (e.g. via video or telephone) to get the code.

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Why do healthcare providers trust Record View?

1. Record View meets the IG standards of national bodies

2. GPs are in control

  • GPs are always in control as they must enable Record View.
  • Live audit trail enables GPs to track who requests to view their patients' records and the status of those requests

3. Secure method of patient permission

  • Patients approve each request from a health and care professional to view their record via multi-factor authentication
  • Patient's contact number is retrieved from the PDS and non-editable
  • SMS sent to patients with the code includes the name of the requesting health and care professional and a link to an accuRx webpage informing them how their record will be viewed and what to do if they weren't expecting the request
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