Transform Urology Services with Accurx

Reduce pressure. Improve care. Free up clinical time.

Urology services across the NHS are stretched by long waiting lists, busy clinics, and growing patient demand. From long waits in haematuria and LUTS pathways to growing demand in prostate cancer surveillance, catheter care, and follow-ups after surgery, Accurx helps you tackle this head-on with a proven model: remove unnecessary activity, convert appointments to messaging, and streamline what matters.

1. Remove unnecessary activity

Not every appointment needs to happen. Let’s stop booking them when they don’t.

Validate follow-ups and empower patients to contact the service when they need to, instead of booking routine reviews by default. This can be done by using Accurx’s Patient Triage and batch messaging tools.

What NHS Urology teams are seeing:

  • One Urology service removed 3% of patients from their RTT waiting list in a couple of days after a single batch message to 14,000 people, asking if they still required their appointment.
  • Another Urology team confidently put more patients on PIFU after introducing digital PIFU with Accurx, as only 6% of patients activated their PIFU with a medical query and of those queries, 60% were resolved without needing an appointment.
  • For a team of dedicated nurses specialising in diagnostics and catheter care, they cut follow-up queries by 55% and complaints by 75% after switching from phone lines to Accurx Patient Triage as patients were responded to more quickly and duplicate queries avoided.

55% of follow-up queries were cut

I no longer have to stay late because of the phone… the nursing team has their time back.

Aimee Winfield, CNS, UHL

As the workload is low volume and the system is easy to use, whenever a consultant is on-call they will now be responsible for responding to the PIFU queries in Accurx, saving us on unnecessary outpatient appointments.

Urology Consultant, UHL

2. Convert appointments to messaging

Replace routine reviews with quick, safe digital comms to free up clinic capacity.

With Accurx's two-way messaging and questionnaires, you can safely manage follow-ups and routine care without face-to-face or telephone appointments, significantly reducing the time each one takes.

What NHS Urology teams are seeing:

  • One team avoided 45% of post-op follow-ups after bladder surgery by switching to a virtual clinic using questionnaires. The same result was found after urethroplasty surgery.
  • Community nurses supporting catheter care now use Accurx to send leaflets, confirm appointments, and share updates, all digitally.
  • Nurses remotely monitoring patients with prostate cancer now send normal PSA results via Accurx messaging, cutting out the need for appointments while still keeping patients informed in a timely manner.

45% of post-op follow-ups were avoided

Patients love the quick updates and we’re not filling up clinic slots.

Clinical Nurse Specialist, NHS

3. Streamline what matters

When appointments do need to happen, make every second count.

Use AI-powered Scribe  to focus fully on your patient while Scribe captures the detail in a structured clinical note. Save time and automatically generate patient, GP and referral letters without typing or dictation. Keep everyone in the loop and instantly and securely share summaries and letters with patients and GPs.

What NHS Urology teams are saying:

I documented the consult, updated the EPR, and texted the plan to the patient, all before the patient had left the room.

Urology, CNS, NHS

This is great, accurate, easy to use, and saves me time on letters.

Urology consultant, NHS

Ready-to-use clinical content

Built by NHS clinicians, Accurx comes with pre-loaded, evidence-based templates and questionnaires, including:
  • ICIQ-MLUTS
  • IPSS
  • ICIQ-OAB
You can also use custom questionnaires to create your own content in a matter of minutes!

Proven. Practical. Built with Urology Teams.

From shorter waiting lists to faster patient responses and fewer unnecessary appointments, NHS Urology teams are already seeing the benefits.
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