Context: no clear system in place
The NHS commissioned a national case-finding service for hypertension in 2021. At the time, community pharmacies in Rotherham had no clear, consistent way of communicating with GPs.
Teams would provide BP readings over the phone, by letter, fax or ask patients to pass these on themselves. BP readings often weren’t received in a timely manner or were sent to inboxes that were incorrect, retired or not monitored. They also lacked any integration with GP clinical systems, causing unnecessary admin for GPs.