We used to have a hundred-yard queue outside the surgery at about eight o'clock in the morning. It was like Glastonbury tickets – all appointments were gone within an hour. Patients got fed up with waiting on the phone. The triage and booking system didn’t work well.
A patient gets in touch with the practice in-person, over the phone or online.
The patient is asked to submit a Patient Triage form using a URL link, or goes through the form with a receptionist if they’re unable to themselves.
All patient requests flow into one triaging inbox with shared visibility for the whole team.
The reception team assign requests to GPs, pharmacists and other clinicians with the guidance of the triage doctor.
Patient Triage and Reception Flow let the practice funnel all requests into one inbox, ready for the team to action
Staff can send SMS messages and patient questionnaires to collect data, monitor conditions and meet needs remotely
Accumail lets staff communicate quickly and easily with other NHS services, without system hopping
With Self-Book, staff can instantly send patients booking links to take the time out of appointment booking
Find out how you can move to a total triage model with Accurx.
were resolved within 48 hours, with an average response time of 30 minutes
were booked in with Self-Book
were completed by patients, giving the team vital information
were sent to NHS professionals outside the practice via Accumail
Find out how you can move to a total triage model with Accurx.
We’ve completely recreated the way that we consult, whether we treat patients on the phone, face-to-face or via an online consultation. From the patient's perspective, things aren't very different. But from our perspective, all demand now gets funnelled into one inbox which lets us triage from just one list. It's revolutionary.