A patient gets in touch with the practice in-person, over the phone or online.
The patient completes the request – or goes through the form with a receptionist if they’re unable to themself.
All patient requests flow into one triaging inbox with shared visibility for the whole team.
The reception team assign requests to GPs, pharmacists and other clinicians with the guidance of the triage doctor.
were resolved within 48 hours, with an average response time of 30 minutes
were booked in with Self-Book
were completed by patients, giving the team vital information
were sent to NHS professionals outside the practice via Accumail