This accessibility statement applies to the Appointments service within the NHS App. This NHS App Appointments Service is run by Accurx.
We want as many people as possible to be able to use this app. For example, that means you should be able to:
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this app are not fully accessible. For example:
A full listing of known issues with our NHS Appointments App that may affect users with disabilities is available below under non-accessible content.
We’re always looking to improve the accessibility of this app. If you find any problems not listed on this app or think we’re not meeting accessibility requirements, contact our Support Team at firstname.lastname@example.org.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Accurx is committed to making the NHS App Appointments Service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The NHS App Appointments Service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
This statement was prepared on 28 October 2022. It was last reviewed on 28 October 2022. This NHS Appointments App was last tested on 7 October 2022. The test was carried out by AbilityNet.