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Accessibility Statement for NHS App Appointments

This accessibility statement applies to the Appointments service within the NHS App. This NHS App Appointments Service is run by Accurx.

We want as many people as possible to be able to use this app. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • view the app in both portrait and landscape orientation
  • resize text by 200% without loss of content and functionality
  • listen to most of the app using a screen reader such as VoiceOver

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this service within the NHS App is 

We know some parts of this app are not fully accessible. For example:

  • There is a session timeout which occurs without warning users so they cannot turn off, adjust or extend the time limit.

A full listing of known issues with our NHS Appointments App that may affect users with disabilities is available below under non-accessible content. 

Reporting accessibility problems with this NHS Appointments App

We’re always looking to improve the accessibility of this app. If you find any problems not listed on this app or think we’re not meeting accessibility requirements, contact our Support Team at support@accurx.com.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this App’s accessibility

Accurx is committed to making the NHS App Appointments Service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The NHS App Appointments Service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some text is displayed visually as list items but is not marked up as such for assistive technology (WCAG 2.1 success criterion 1.3.1).
  • There is a session timeout which occurs without warning users so they cannot turn off, adjust or extend the time limit (WCAG 2.1 success criterion 2.2.1).

Content that’s not within the scope of the accessibility regulations

  • Third-party content outside of the control of the organisation. For example, documents uploaded by healthcare organisations relevant to an appointment.

Preparation of this accessibility statement

This statement was prepared on 28 October 2022. It was last reviewed on 28 October 2022. This NHS Appointments App was last tested on 7 October 2022. The test was carried out by AbilityNet.