We're handling sensitive data, and we take this responsibility seriously.

For information about GDPR please click here.

As the data controller, when using accuRx, it is up to your organisation to complete a DPIA. As a data processor, we cannot complete it for you. However, to be as helpful as we can, we have filled in the key parts of DPIA Templates for:

GP practices (Chain)

Other Healthcare Organisations (Fleming)


We're trusted by over 6,300 practices, 130,000 NHS staff members and 9 million patients. More information about the data we collect and process about our users can be found in our privacy policy.

Secure Video Consultation

We are an NHS Digital approved video consultation supplier. The video consultation service is fully secure and compliant with GDPR and DCB0129. The video and audio communication is only visible to participants on the call and transmitted over an encrypted connection. It is not recorded or stored on any server. The video consultation connection prioritises ‘peer-to-peer’ connections between the clinician’s and patient’s phone and follows NHS best practice guidelines on health and social care cloud security.

Secure Data Processing

We host our servers in the London Microsoft Azure Data Centre. We follow best practice guidance from NHS Digital, the UK National Cyber Security Centre (NCSC) and Microsoft. See here for detailed information. All data sent is encrypted when in transit (when it is sent) and at rest (when it is stored).

Meeting NHS Standards

We are an NHS Digital approved supplier. We have Data Security and Protection Toolkit assurance (ODS code: 8JT17), and have the Cyber Essentials Plus certification.