
David reflects on the early days of computerising general practice, from working in a rural surgery in the 1980s to building systems that replaced paper records and reshaped day-to-day clinical work. He explains why those early design decisions made sense at the time - and why many of them now constrain progress.
A central theme of the conversation is how healthcare IT lost momentum. David speaks candidly about consolidation, system lock-in, and incentives that prioritised stability and revenue over innovation - and how those forces slowed the pace of change across the NHS.
David challenges the record-first mindset that still dominates healthcare IT. He argues that care should be designed around communication - between patients, clinicians, and services - with records as a by-product, not the starting point.
Drawing on decades of experience, David is clear that interoperability is not a technical problem but a structural one. He makes the case for open platforms, modular systems, and genuine choice - warning that closed systems ultimately limit innovation and patient care.
Despite his criticisms, David sees healthcare innovation as cyclical rather than linear. He believes the system is entering a new phase - one that creates a rare opportunity to rethink design, communication, and care delivery, if leaders act decisively while the window is open. An essential listen for current and future NHS leaders navigating change.