Get a blueprint for recovering access.

Your plan to enhance patient access.

See how your ICS can achieve Modern General Practice Access, with our all-in-one system for managing patient demand.

With Accurx, your ICS can make it quicker to assess and respond to patients with faster care navigation and simpler online requests.
Find out how in our report: a blueprint for recovering access.
Download report
Female patient with arm in cast uses phone to communicate with network of healthcare professionals
Patient and three healthcare professionals struggle to communicate.

A reset moment for primary care

With new national funding and NHS England’s comprehensive plan to improve access, a reset moment stands before primary care.
To seize it, practices need a more sustainable operating model that helps them enhance access and get on top of patient demand.
Our 2023 report gives Integrated Care Systems key insights to support the delivery of Modern General Practice Access, and help teams offer the right care, in the right place, first time.

Our two principles for improving access

General practice should avoid an appointment-first approach and aim to resolve 25-50% of patient requests through messaging.
We share case studies of leading practices who are taking this approach – with incredible results.
The best way to keep up with increasing demand is by optimising every workflow for better access.
For full impact, ICBs should choose digital tools that enhance access end to end – not just in siloed parts.
Read the principles in full

Accurx has been priceless in improving communication between patients and our staff. This expedites the patient journey through primary care by getting them the care they
need quicker.

Jang Bakhat, Business Manager, Peel Hall Medical Centre

It has been a real game-changer for us. We like that Accurx is a really responsive company and that we can control when online consultations come in.

Dr Fari Ahmad, GP, Wilmslow Health Centre

Learning the new system was as easy as learning how to use WhatsApp. I absolutely love it. It is a lot more organised.
Now all the patients have their own notes. You can see the dates and it is tidy.

Lacey, Receptionist, Carshalton Fields Surgery
Need support moving to Modern General Practice Access?

Arrange a call with our team today to see how Accurx can help your GP practice, ICB or PCN take control of patient demand.

Get in touch

How are we helping?

To do this, we’ve set out this five-point plan to support practices:


A hands-on, comprehensive 12-week onboarding programme for practices who have procured Patient Triage, including 1-1 training calls, webinars, training resources and change management guidance to support the change to a Modern General Practice Access model.


A free trial of Patient Triage for practices, so that they can try out our leading triage solution before committing funds.


A training pack for GP practices, to give them a comprehensive set of insights and tips to help them optimise their workflows for Modern General Practice Access.


Ready-to-use materials to help practices guide patients through the change in system, such as posters, demos, informative videos and staff telephone scripts.


A user community forum for total triage, where GP practices can share learnings and access supportive content and advice from over 600 other healthcare professionals.

The results are in...

In September 2023, we listened to 373 GP practice staff through our research, which revealed the outsized impact that Modern General Practice Access has.

75% of GP practice staff

believe they are now providing a more equitable service

81% of practices

feel they are now better equipped to keep up with inbound patient demand

65% of practices

said that patients are more satisfied with their service
Read about more practices putting Modern General Practice Access into action, in our 2023 report.
Read case studies

We’ve completely recreated the way that we consult, whether we treat patients on the phone, face-to-face or via an online consultation. From the patient's perspective, things aren't very different. But from our perspective, all demand now gets funnelled into one inbox which lets us triage from just one list. It's revolutionary.

Dr Osman Bhatti, Clinical IT Lead (CCIO) for north east London and GP, St Andrews Health Centre
Patient and three healthcare professionals struggle to communicate.
98% of patient requests
were marked ‘done’ within one day by those implementing Modern General Practice Access in September 2023
Every ICS leader
we surveyed said Modern General Practice Access would be very impactful in helping GP practices improve patient access
Nearly two thirds (58%)
of primary care staff say their workload is more manageable since implementing Modern General Practice Access
Download our 2023 report today and start optimising
every workflow for better patient access.
Download report

Why choose Accurx?

A track record you can trust.

From supporting general practice through COVID to unlocking the power of messaging, we don’t just promise to improve access – we’re proven to.

Our reliable, high-quality software helps practices reduce tasks at scale so they free up capacity and do more in less time.

The GP’s choice for communication.

Make life easier with the tools staff know and love – tools that are quick to pick up and easy to use. Maximise the adoption of your digital strategy with the best user experience around.

  • 97% of users would recommend our software

  • Our first-class support service has a 95% satisfaction rate
The only all-in-one solution.

By choosing Accurx, you can replace fragmented systems with a single provider that lets you optimise every workflow for better patient access.

Cut the combined cost of multiple providers and bring the tools you need together with the only  solution you’ll ever need.

We’ve been fortunate to be right at the forefront of general practice, influencing change, collaborating with the GP community and helping teams optimise their workflows for better patient access. In the end, this speaks to the core mission of Accurx: to create a healthcare system where everyone involved in a patient’s care can communicate.

Jacob Haddad, CEO and co-founder of Accurx

Download your blueprint for recovering access

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